Return & Refund Policy
Return & Refund Policy
At furravani™, customer satisfaction is our priority. We want every pet owner to enjoy a smooth and reliable shopping experience.
This Return & Refund Policy explains our return conditions, refund process, and related customer support information.
Return Policy
Return Period
Customers may request a return within the applicable return period after receiving their order. Products must meet the return requirements described in this policy.
Return Conditions
To be eligible for a return, items should be unused, in their original condition, and include all original product components and packaging when applicable.
Non-Returnable Items
Certain items that have been used, damaged due to improper handling, or altered after delivery may not qualify for return.
Refund Policy
Refund Process
Once a returned item has been received and inspected, we will review the return request and process the refund if approved.
Refund Method
Approved refunds will be issued using the original payment method used during checkout.
Refund Timing
Refund processing time may vary depending on payment providers and financial institutions.
Damaged or Incorrect Items
Product Issues
If your order arrives damaged, defective, or incorrect, please contact our customer support team with your order details and relevant information.
Assistance From Our Team
We will review your request and provide appropriate assistance to help resolve the issue.
Return Shipping
Customers may be responsible for return shipping costs unless the return is related to an incorrect item, damaged product, or another issue caused by us.
Please contact our customer support team before sending any return package to receive the correct return instructions.
Order Cancellation
If you need to cancel or modify your order, please contact us as soon as possible after placing your order.
Once an order has entered the shipping process, cancellation requests may no longer be available.
Contact Our Support Team
If you have any questions regarding returns, refunds, or your order, our customer support team is available to assist you.
Company Details
Brand Name: furravani™
Legal Company Name: Guangzhou Jiadezhi Electronic Technology Co., Ltd.
Legal Representative: Liao Bingwen
Company Address: Room 0383, Unit 212, 2nd Floor, No. 9-11 Jiangong Road, Zhongshan Avenue, Tianhe District, Guangzhou
Official Website: furravani.com
Customer Support Email: service@furravani.com
Customer Service Phone: +86 136 8236 8419
Owned and operated by Guangzhou Jiadezhi Electronic Technology Co., Ltd.